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Owned and operated by Palm State Smart Living LLC, our team is ready to answer questions about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). There is no order minimum required. Once your item ships, you can track delivery through the confirmation email we send.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start a return and what to expect.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply initiate a return within the 30-day window, then place a new order for the product that better suits your space. Check our Return Policy for complete steps.
How do I control a motorized pergola or app-connected sauna?
Most of our smart products connect through dedicated mobile apps on your phone or tablet. Setup instructions are included with each product, and our support team is happy to walk you through the pairing process if needed.
Can these products be used year-round outdoors?
Many of our products, including motorized pergolas and fire pits, are designed for outdoor use across multiple seasons. We recommend reviewing each product description for specific material details and care guidelines suited to your climate.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day so your project keeps moving.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your outdoor space?
